How To Get a Replacement CPR Card

By June 26, 2016 April 24th, 2018 Frequently Asked Questions

A lost CPR card can be big deal. It could mean not being able to start a new job or being able to go back to work. In this article, we’ll take a look at how to get a replacement CPR card. Today we’re specifically talking about getting a replacement for an American Heart Association CPR certification card. Although, many of the things we discuss will apply to other organizations as well such as ASHI, Red Cross, etc.

We’ll cover the following:

  • Different formats of CPR cards
  • Where cards come from and who has access to them.
  • How to get a replacement for a lost CPR card
  • How employers can lookup CPR eCards

Formats of CPR Cards

There are 2 formats of CPR cards. Students would either be issued paper cards or eCards. As of January 2018, AHA Training Centers are now required to start issuing eCards only.

Paper CPR Cards

Traditionally, paper CPR cards had student name and expiration on the front. On the back was the AHA Training Center’s information, the instructor’s information, and a place for the student to sign their name. If you were originally issued a paper card and needed a replacement CPR card, you would contact the instructor or Training Center and request one. A lost CPR card generally meant you would pay a fee for a replacement of $5-10.

CPR eCards

lost cpr card replacement cpr card

In 2015, the AHA rolled out eCards as an alternative to paper cards. Students would receive an email with a link. They would open the link, take a short survey about their class, and then claim their eCard certification. The eCard came in 2 different formats from students to print off. You can choose the traditional pocket card format or an 8.5 x 11″ certificate. Both formats have the same information as paper cards, but it also included a QR code so anyone could scan and verify the legitimacy of the card.

Who Has Access To a Replacement CPR Card?

aha authorized training center logoCPR cards are available only to authorized AHA Training Centers (TCs). The AHA issues these TCs a confidential security code which allows them to purchase CPR cards from distributors. It is up to them to maintain the security of these cards. It is up to the discretion of the TC whether they want to issue cards to their instructors and Training Sites for distribution to students, or send them to students directly.

Replacement for lost CPR cards is managed by the Training Center issuing the original card. You cannot request a replacement CPR card from an instructor or TC that you did not take the class through. 1) It goes against AHA policy. 2) There is no national database for a different Training Center to look up the previous class you took.

How To Get a Replacement For a Lost CPR Card?

There may be a fee for replacement CPR cards. This fee can range from $5-30. The AHA does not set pricing for replacement CPR cards. It is the sole decision of the instructor or training center.

1) Contact Your Instructor or AHA Training Center (Paper Cards Only)

If you were originally issued a paper CPR card, you will need to reach out to your instructor or the training center they are/were aligned with at the time of teaching the class. If you don’t know which Training Center you took a class through there are a couple ways to find out.

  1. Ask a friend or coworker who took the class with you. You can look on the back of their card to find out the instructor and training center information.
  2. You can find a list of Training Centers in a particular area by visiting this map.

When contacting an instructor or training center, the more information you can provide, the easier and faster they will be able to look up and send a replacement CPR card. Not all training centers have digital records, so they can’t always look you put by just one piece of information such as your name. You should try to provide:

  • Your name as it appeared on the card
  • Class type (CPR, BLS, ACLS, PALS)
  • Date of class
  • Instructor name
  • Your contact information (phone # / email) in case additional information is required

After January 2018, even if you were originally issued a paper CPR card, the Training Center will send you a replacement via the eCard format.

2) Look Up Your Lost CPR Card Online (eCards Only)

For those who were issued an eCard after their class, the process for getting a replacement CPR card is much easier. When you initially claimed your eCard, you had to setup an account on the AHA’s website. That account has a copy of your eCard at all times

Here are the steps for retrieving a lost CPR card:

  1. Visit the AHA’s eCard Verification site. 
    aha ecard verification
  2. Enter your name and email address
  3. Answer the security question
  4. Download your replacement CPR card

*Note: If you did not originally claim your ecard when it was sent to you initially, you will not be able to use this lookup feature. Search for emails from No-eccreply@heart.org or eCards@heart.org to find the original email and claim your card. If you cannot find the original email, you will need to contact the training center or instructor to have them resend the email.

Employer Verification Of CPR eCards

If your employer would like a copy of your CPR card or to verify you took a class, there are couple ways they can do this. These steps only apply to AHA eCards, not paper cards.

  1. Visit the AHA’s eCard Verification site. 
    employer verification aha ecard
  2. Click on the “Employer” tab
  3. Enter the eCard code. This is a unique code assigned to the student’s card. Employers can search up to 20 codes at a time.
  4. Verification of card and download link will be available for valid eCard codes.

*Note: Employers can only look up eCards after the student clicked the link they got in their email and “claimed” the card.

Conclusion

The AHA also has some helpful information for lost AHA completion cards. The process and steps above do not just apply for lost CPR cards. Any AHA class will require you to follow the same steps. Those classes include: BLS for Healthcare Providers, CPR and First Aid, ACLS certifications, and PALS certifications.

For further help regarding replacement CPR cards, you can contact Prime Medical Training or call the AHA at1-877-242-4277.


Prime Medical Training provides life-saving training taught by real emergency responders. You can view our current locations where we have regularly scheduled classes, or request for us to do on-site training at your location.

2 Comments

  • Amanada Carnley says:

    Good Morning. I have misplaced my current CPR Card and would like to find out how to get a replacement.
    My name is Amanda Ann Carnley DOB 1-25-86 BON # is 2-062331

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