Meet the Team
What's our secret sauce? It's the team of people we've chosen to surround ourselves with. These folks believe in our vision, and their core values align with those of our company.
Our company is headquartered in Knoxville, but our team is spread across our 4 locations.
Andrew Randazzo
Founder & CEO
Andrew is the Founder and CEO of Prime Medical Training. He is also a Nationally Registered Paramedic and started Prime Medical Training because of the pervasive lack of quality health and safety training in our communities. He believes any topic can be made interesting and fun with an instructor who knows how to skillfully tailor material and engage students.
This passion and mindset is the driving core of Prime. Andrew strives to instill in students a sense of pride in their profession and love for learning. Aside from teaching, Andrew’s faith and church play a big role in his life, and he loves adventure and the chase.
Jennifer Shores
Training Coordinator
Jennifer oversees our public and private courses. Additionally, she oversees quality assurance amongst our instructors.
Lisa Wells
Administrative Assistant
Lisa helps our customers with day to day needs and questions as they arise. She does a little bit of everything!
Tresa Collins
Customer Service Representative
Tresa is always the first to help and the friendly voice that answers your calls. She happily helps students register for classes.
Mark LeNoir
Communications
Mark works to educate our clients on training options. He also connects individuals and CPR instructors with the best products and AED's for their needs.
Lisa Brown
Communications Director
Lisa has a background in wilderness first response and over 10+ years of CPR instructing.
Todd Heffern, MD, FACEP
Medical Director
Dr. Heffern is an ER Physician at UTMC and serves as medical director for several local EMS agencies.
Hector Fernandez
Knoxville Site Coordinator
Hector is a licensed physician and can teach classes in English and Spanish. He oversees our corporate training site in Knoxville.
Cheryl Burkholder
Johnson City Site Coordinator
Cheryl is a certified medical assistant and is a favorite instructor amongst our students.
Mark Mays
Asheville Site Coordinator
Mark is a level II Paramedic with over 15 years of experience. He manages our training in North Carolina.