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Meet the Team

What's our secret sauce? It's the team of people we've chosen to surround ourselves with. These folks believe in our vision, and their core values align with those of our company.

Our company is headquartered in Knoxville, but our team is spread across our 4 locations.


Andrew Randazzo

Founder & CEO

Andrew is the Founder and CEO of Prime Medical Training. He is also a Nationally Registered Paramedic and started Prime Medical Training because of the pervasive lack of quality health and safety training in our communities. He believes any topic can be made interesting and fun with an instructor who knows how to skillfully tailor material and engage students.

This passion and mindset is the driving core of Prime. Andrew strives to instill in students a sense of pride in their profession and love for learning. Aside from teaching, Andrew’s faith and church play a big role in his life, and he loves adventure and the chase.

Jennifer Shores

Jennifer Shores

Training Coordinator

Jennifer oversees our public and private courses. Additionally, she oversees quality assurance amongst our instructors.

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Lisa Wells

Administrative Assistant

Lisa helps our customers with day to day needs and questions as they arise. She does a little bit of everything!


Tresa Collins

Customer Service Representative

Tresa is always the first to help and the friendly voice that answers your calls. She happily helps students register for classes.

Lucas Collins

Lucas Collins

Staff Instructor

Lucas is a US Army Medic and our staff instructor. He teaches CPR, ACLS, & PALS classes as well as monitors our community instructors.

Lisa Brown

Lisa Brown

Communications Director

Lisa has a background in wilderness first response and over 10+ years of CPR instructing.

Todd Heffern, MD, FACEP

Medical Director

Dr. Heffern is an ER Physician at UTMC and serves as medical director for several local EMS agencies.

Learn more.
Hector Fernandez - Senior Instructor

Hector Fernandez

Knoxville Site Coordinator

Hector is a licensed physician and can teach classes in English and Spanish. He oversees our corporate training site in Knoxville.


Cheryl Burkholder

Johnson City Site Coordinator

Cheryl is a certified medical assistant and is a favorite instructor amongst our students.

Mark May

Mark Mays

Asheville Site Coordinator

Mark is a level II Paramedic with over 15 years of experience. He manages our training in North Carolina.