Here's what you should know about Prime Medical Training: We are a Paramedic-owned company founded in 2013. It was evident there was a great need for quality education that engaged learners. We want students to leave more competent and professional than when they came to class, rather than just checking off the box. What started out as small operation out of a bachelor pad, Prime has now grown to be the premier organization in developing Instructors and Students, and offering a large variety of life-saving classes.
Many individuals are not challenged and have become complacent and burned out. We want to bring a refreshing change to a stale industry. We believe that by developing and delivering high quality content, it will have a direct correlation on the quality and professionalism of the individuals in their workplace. We provide "Training for You, Training for Life!"
The Customer Experience
Other companies talk a lot about quality training and fun classes. While that certainly is a factor of the experience you’ll have with Prime Medical Training, we also take a holistic approach to our customer’s experience that starts with their initial contact with our brand and continues by providing ongoing support and resources long after the class is over.
The Prime experience has been succinctly condensed into three main elements.
The classes we offer are generally not top of mind to many people…. until their certification is expiring or expired. Because of this, we have developed systems to make finding and getting into a class easy and convenient for their schedule.
By no means are our classes a walk in the park. They are meant to challenge our students and give them a sense that they earned their certification. However, the teaching methods we use make the concepts easy to comprehend and in turn leaves students with a higher level of confidence when students walk out of the classroom.
Professional is perhaps another word often times overused. So, allow us to explain how that applies to our company. Professionalism starts with your initial experience with our company. Maintaining a professional appearance on our website, our team members, and the classroom space are all important.
Even more important is the professional conduct of our team. The Prime team always strives to provide solutions even if that solution isn’t us. How many times have you called or emailed someone only to never hear anything back? That never happens at Prime. If we’re not able to answer you immediately, you can always expect a response the same business day. Our customer’s needs are usually very time-sensitive, and we understand that. Even if a customer doesn’t leave a voice message, we return every missed call. We assume that if someone called it’s because they needed something, and we want to make sure that they get their answer.
The classes offered at Prime Medical Training are superb! 96% of customers say that Prime Medical Training’s classes are better than any place they’ve had a class in the past. That’s in large part due to the caliber of instructors that teach at Prime. Potential instructors are vetted on three criteria:
- We look for instructors with specific medical backgrounds in the subject they teach. For example, many of our instructors are critical care nurses, paramedics, military EMT's, etc that have a plethora of experience actually doing CPR in the field.
- Character is the next criteria evaluated. We believe in hiring for character and teaching skill. Our instructors carry a high standard of integrity and are well respected among their peers. Their character has to be consistent throughout their personal and professional life.
- Personality is the third criteria. An instructors experience alone does not merit them the qualification to teach. Our instructors must be dynamic and personable in order to help our students feel comfortable and engaged.
Simply stated, Prime is passionate about what we do. We’re very missional in all aspects of our business. From providing an outstanding experience, to helping save lives, instilling a love for learning, and giving people a sense of pride in their profession. These are the intangible elements that give people the impression that Prime Medical Training is a unique organization.
Everyone is invited to experience the Prime difference. Various classes are offered that meet the needs of individuals and organizations from every background.